Balance Adjustments & Payment Plan Cancellations

Please do not assume your balance will be automatically adjusted if changes occur on the student account.  You should review your agreement ( and/or the account online to determine if a change is necessary.

If a change or a cancellation of your payment plan is necessary, please make your request in writing via e-mail, fax (540-831-5501) or mail (P.O. Box 6922, Radford, VA  24142).  Please be sure to reference the student ID#.

All changes and cancellations must be received at least 5 days prior to the next scheduled payment or the payment will be debited as per the payment schedule.

If you have questions in regards to the student account, please call 540-831-5417 or e-mail

If you have questions in regards to your payment plan agreement please call Nelnet Business Solutions at 1-888-470-6014.