Management 357

MGNT 357: Operations Management

Prerequisite: MGNT 333

Credit Hours: (3)

Study of modern theory and practice for planning and controlling the operations function, both in manufacturing and service organizations. Quantitative tools of analysis used to support decision making in the various activities of operations management are reviewed. A business core requirement.

Detailed Description of Content of Course

Outline of major topics:

• Introduction to Operations Management
• Types of Processes
• Advanced Manufacturing and Information Technologies
• Capacity Planning
• Location Planning
• Just-in-Time Production
• Facilities Layout
• Quality Management and TQM
• Statistical Quality Control and Sampling Theory
• Supply Chain Management
• Enterprise Resource Planning

Detailed Description of Conduct of Course

Methods of instruction are designed to develop a knowledge base, enhance critical thinking, create an awareness of strategic value, and provide practical operations-related skills. Participation includes case studies, exercises, problem assignment, and periodic exams. An outside project may be included at the discretion of the instructor. Increased global competition has shaken the manufacturing sector of North America and changed the rules of the competitive game. In recognizing that operations are a competitive strategy, operations managers view international competition as a major area of concern in decision making. In this course, the world is treated as a global village and international issues are discussed throughout. Computer assignments may include spreadsheet applications, simulation games, or operations management software. Certain topics lend themselves to computer applications which are assigned at the instructor's discretion (see outline of major topics). The value of computer assignments is determined by the extent to which they contribute to the learning experience and can be applied similarly in a real operations environment.

Goals and Objectives of the Course

At the conclusion of the course, the student will be able to:

• Categorize areas of operations management and describe his or her role in the operations situation using current information in the field.
• Demonstrate the use of quantitative tools and decision making processes in the scheduling, inventory, capacity, work force, and quality functions of operations management.

Assessment Measures

Graded assignments may include in-class tests, a final examination, pop quizzes, the assignment and presentation of problem exercises, cases, computer applications, term project, and class preparation and participation.

Other Course Information

The instructor may use videotapes to illustrate specific concepts and to generate discussion regarding these concepts.

Review and Approval
Fall 2010, reviewed and approved by the Department of Management faculty.