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Shelton - Thesis
Nakia Shelton
Using Design Thinking to Explore Burnout Among Designers in the Workplace and Propose Solutions
Burnout is an occupational phenomenon and is defined as a “psychological syndrome in response to chronic interpersonal stressors on the job” (Maslach, Schaufeli, & Leiter, 2001, pg. 399; World Health Organization, 2019a; World Health Organization, 2019b). Three key dimensions of this response are an overwhelming exhaustion, depersonalization/cynicism, and reduced efficacy or accomplishment (Maslach, Jackson, & Leiter, 1996; Maslach et al., 2001).
