Car Rental FAQs

Q. Who do I use when I need to rent a vehicle?

A. Enterprise Rent-A-Car and National Car Rental are the preferred providers for Radford University. It is
recommended that Enterprise be utilized for all rentals originating locally (in Virginia, excluding
Northern VA) and National be utilized for all destination rentals (airport rentals outside of VA).

Q. How do I reserve a rental?

A. All reservations should be made utilizing the Online Reservation System, which can be accessed through the OneCampus portal.  Main campus employees are encouraged to call the local Enterprise branch at (540) 731-3028 to make reservations that have special circumstances (rentals beginning or ending on a weekend, rentals partially paid by the University and partially paid by the renter, etc.) to ensure the lowest cost is extended to the University. Radford University Carilion (RUC) employees should call their local Roanoke area branch for rentals that have special circumstances. The Downtown Roanoke branch (540-343-8000) is the closest to RUC but employees may choose another branch if it is more convenient.

Q. Can the rental be billed to Radford University?

A. Enterprise and National provide billing for all official Radford University travel. Simply select the
“Direct Bill” link for the appropriate brand. You will be required to enter a Chrome River authorization number and
Organization code or Fund code (for grant funding).

Q. Do I need to purchase any additional coverage when renting?

A. Damage Waiver is included in the rate when utilizing the Radford University contract with Enterprise/National.
Liability coverage is provided through the University when traveling on official University business. If you would like additional information, please contact RU Risk Management.  Roadside Assistance Protection (RAP) can be purchased (prices subject to change.)  RAP covers replacement of lost keys, flat tire service, lockout service, jump-starts, and fuel delivery services.  RAP must be paid for by the employee, not the University.

Q. Can the rental be delivered?

A. At this time, all rented vehicles must be picked up from the branch where they are rented and returned to that branch with a full tank of fuel. Neither the Armstrong Complex nor Russell Hall (Admissions) are currently servicing as a pick up or drop off location for rented vehicles. The Armstrong Complex is currently not re-fueling vehicles.

Q. Does Enterprise offer 12/15 passenger vans?

A. Radford University employees are not permitted to rent 15-passenger vans from Enterprise.  Enterprise offers 12-passenger vans. Due to the limited availability, these vehicles are sometimes not offered through the Online Reservation System. To make a reservation, please call the local Enterprise location at least 2 weeks in advance of the desired reservation.  All drivers of passenger vans must have completed the necessary Radford University Van Certification Course and be approved. The Van Certification Course is offered on the Commonwealth of Virginia Learning Center (; be sure to email your certificate to the Environmental Health and Safety Office once you complete the training.  **Note: Maximum number of van occupants is 10.

Q. Are GPS devices available?

A. GPS devices are available for an additional $10.99/day (price subject to change). Please check with your department to be
sure the additional expense is approved.

Q. I need to leave on my trip before the Enterprise office is open. Can I get the vehicle the day before?

A.  Please contact the Radford Enterprise office directly to make arrangements for all rentals needed before the branch is open at (540) 731-3028. RUC Employees should make early pick-up arrangements with their local Roanoke area branch.

Q. Can I rent a vehicle by the hour for my department?

A. No, rentals with Enterprise and National are based on daily rental time periods, which is 24 hours.

Q. Can I rent a vehicle for personal travel using Radford University's contracted rates?

A. Yes, just select “Customer Pay” when making your reservation. You will be required to pay for the rental when you pick up the vehicle.

Q. How can I find the current rental rates?

A. See the Enterprise Rates and Restrictions page or the Online Reservation System.