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August 2013
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IT Policies & Procedures
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Division of Information Technology
P.O. Box 6888
Radford, VA 24142
Phone: (540) 831-5173
Fax: (540) 831-6217
Email: cio@radford.edu
IT Security Tip
No one should ever ask for your password
If you ever receive an email asking to verify your username and password, or if someone calls you asking for your login information, contact the IT Security Office at itsecurity@radford.edu. No one from DoIT will ever ask you for your account information.
IT Tip
To select all of the contents on a page in a Word document press the Ctrl key + the A key (Windows), or Cmd + A (Mac).
Accessibility Tip
Avoid flickering elements on a Web page. They increase the risk of optically induced seizures.
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Division of Information Technology
(DoIT) Radford University
Electronic learning spaces upgraded
DoIT upgrades campus electronic learning spaces on a regular basis to provide faculty and students with a technology-rich teaching and learning environment. Many classrooms have been upgraded to our newest Radford AV standard for electronic classrooms featuring Crestron touchscreen control systems for Fall 2013. MORE>>>
DoIT service catalog provides directory of IT services
The Division of Information Technology (DoIT) provides a broad range of services for Radford University faculty, staff and students. DoIT has created a service catalog to aid the campus community in identifying which services are provided, how to request them and how to seek support. MORE>>>
New and enhanced video conferencing technologies at RU
This summer, the Division of Information Technology performed several upgrades to the video conferencing infrastructure on campus. These upgrades provide RU with easy-to-use high-definition video conferencing capabilities, allowing for greater collaboration between RU and other sites. MORE>>>
Email migrations for faculty/staff nearly complete
Faculty and staff email migrations to the new Exchange 2010 system are nearing completion. MORE>>>
Technology support at RU
The Technology Assistance Center, also known as the Help Desk, is available to assist you with your technology problems and to coordinate the resolution of all of your technology-related issues. As a new school year begins, we want to remind faculty and staff of their options for receiving technology support. MORE>>>
Move-in technology support
In order to support the technology needs of students as they return to campus, DoIT will be providing support from 10:30 a.m. – 5:30 p.m. in four additional locations Aug. 23-24. MORE>>>
MOAT information security awareness training
To provide a secure information technology environment and ensure users fulfill their responsibilities to protect university systems and data, the Commonwealth of Virginia requires users to complete IT security awareness training annually. Radford University is fulfilling this requirement using a system called Managed Ongoing Awareness and Trust (MOAT Training). MORE >>>
Meet the DoIT Staff: Bob Underwood, Desktop Applications Administrator
 The DoIT staff serves the RU community by providing service and technical support to faculty, students and staff. Each month we introduce the campus to a DoIT staff member who can facilitate the use of today's amazing technologies. This month, it is our pleasure to introduce desktop applications administrator, Bob Underwood. MORE>>>
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