Information Technology

August 2013

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Division of Information Technology
P.O. Box 6888
Radford, VA 24142
Phone: (540) 831-5173
Fax: (540) 831-6217
Email: cio@radford.edu


IT Security Tip
No one should ever ask for your password
If you ever receive an email asking to verify your username and password, or if someone calls you asking for your login information, contact the IT Security Office at itsecurity@radford.edu. No one from DoIT will ever ask you for your account information.



IT Tip
To select all of the contents on a page in a Word document press the Ctrl key + the A key (Windows), or Cmd + A (Mac).



Accessibility Tip
Avoid flickering elements on a Web page. They increase the risk of optically induced seizures.



DoIT Logo

Division of Information Technology
Radford University

Electronic learning spaces

DoIT upgrades campus electronic learning spaces on a regular basis to provide faculty and students with a technology-rich teaching and learning environment.

The following classrooms have been upgraded to our newest Radford AV standard for electronic classrooms featuring Crestron touchscreen control systems for Fall 2013:

  • Whitt 005,009,108,124,204,208,222
  • Reed 205,206,216
  • Waldron 232
  • Walker 222
  • Cook 125
  • Porterfield 211
  • Porterfield 107 – sound upgrade only.
  • Floyd Hall

During the week of August 19-23, faculty members are encouraged to visit the classrooms and computer labs in which they are scheduled this fall to familiarize themselves with the room's technology configuration. For assistance, contact the Technology Assistance Center at (540) 831-7500.


DoIT service catalog provides directory of IT services

The Division of Information Technology (DoIT) provides a broad range of services for faculty, staff and students at Radford University. To aid the campus community in identifying which services are provided, how to request them and how to seek support, DoIT has created a service catalog. The service catalog is broken into 11 categories, with individual services listed in each category. Each listing includes an overview of the service, information on how to request the service, the cost to the department or user, information on who is eligible to receive the service, the availability of the service and information on how to request support. Visit http://www.radford.edu/content/it/home/about/service-catalog.html to access the new service catalog.


New and enhanced video conferencing technologies at RU

This summer, DoIT performed several upgrades to the video conferencing infrastructure on campus. These upgrades provide RU with easy-to-use, high-definition video conferencing capabilities, allowing for greater collaboration between RU and other sites.

As part of these enhancements, a state-of-the-art three-screen immersive telepresence system was installed in COBE 163. This system allows for connectivity between two sites providing a high-quality teleconference comparable to that of a live meeting with everyone in the same room. A smaller two-screen video conference unit was installed in Martin 225.

A high-definition video bridge also has been installed, allowing remote participants to get the best picture and make them feel even more connected. Existing RU distance education classrooms have been updated to include a new dialing format, making it easier to establish connections between rooms.


Email migrations for faculty/staff nearly complete

Faculty and staff email migrations to the new Exchange 2010 system are nearing completion.

The new environment provides many technological enhancements over the older system, including an improved Web interface that looks and operates more like Outlook and performs better in all browsers, not just Internet Explorer. Out of Office alerts now appear in Outlook and the Web interface before you send a message. This allows users to know the intended recipient is out of the office before attempting to contact them.

Other improvements include more capacity for larger mailboxes, improved search within Outlook and the Web interface, enhanced archiving features and improved calendaring.

If you have questions, please contact the Technical Assistance Center at (540) 831-7500.


Technology support at RU

The Technology Assistance Center, also known as the Help Desk, is available to assist you with your technology problems and to coordinate the resolution of all your technology-related issues. As a new academic year begins, we want to remind faculty and staff of their options for receiving technology support.

Methods of support:

  • D2L Phone Support: (540) 831-7500 Option 3 (24/7 including weekends and holidays)
  • Walk-in Support: Heth Hall 157 (Monday Friday, 8 a.m. 5 p.m.)
  • General Phone Support: (540) 831-7500 (Monday Friday, 8 a.m. 5 p.m.)
  • Online Requests: https://tac.asp.radford.edu

NOTE: We do anticipate a large volume of calls August 23-28 as students arrive. You may experience longer wait times during that period.


Move-in technology support

In order to support the technology needs of students as they return to campus, DoIT will be providing support from 10:30 a.m. 5:30 p.m. in four additional locations Friday and Saturday, Aug. 23-24. Students may bring their mobile device on those dates to one of the following locations for hands-on assistance in connecting to the campus network:

  • Floyd Hall Ground Floor Classroom (B001)
  • Muse Hall 1st Floor Lounge (A113)
  • Moffett Hall 1st Floor Lounge (162)
  • Norwood Hall First Floor Lounge (1A)

MOAT information security awareness training

To provide a secure information technology environment and ensure users fulfill their responsibilities to protect university systems and data, the Commonwealth of Virginia requires users to complete IT security awareness training annually.

Radford University is fulfilling this requirement using a system called Managed Ongoing Awareness and Trust (MOAT Training). Per the Division of Information Technology Policy 5103: Security Awareness Training Policy - Radford University requires that all faculty (adjunct and full-time), administrative and professional faculty, staff, wage employees, student workers and graduate assistants with access to sensitive data or systems, and contractors/vendors with access to sensitive systems or data complete their training within 30 days of their hire date, and annually thereafter.

New hires will receive an email with instructions on how to log into the system and set an initial password.

If you have questions about MOAT, or the university's training requirement, a list of Frequently Asked Questions can be found at: http://www.radford.edu/content/it/home/about/it-security/moat.html. You may also contact the Radford University IT Security Office at itsecurity@radford.edu.


Meet the DoIT Staff

Bob WoodwardBob Underwood
Desktop Applications Administrator


How long have you been employed in the Division of Information Technology at Radford University? 15 years.

Family: Married, with two children.

Hometown: Dublin, Va.

Education: Virginia Military Institute.

Interests/Hobbies: Rugby, hiking.

Favorite vacation destination: The Outer Banks, N.C.

Favorite part of your job: Working with colleagues on campus.