Information Technology

February 2016


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Division of Information Technology
P.O. Box 6888
Radford, VA 24142
Phone: (540) 831-5173
Fax: (540) 831-6217

IT Tip
In the four months of January through April, there's a big uptick in IRS phish email. These emails generally threaten the user about access to a refund, promise a bigger refund or reference one of the tax software programs (like TurboTax). During this period, treat all email about taxes as a potential phish, and avoid clicking on URLs until you can verify its legitimacy. If you have questions about whether an email is legitimate, forward it to the Technical Assistance Center or to

Banner Tip
The Data Extract Option determines which extract options are enabled on the Help menu within Banner INB. The option can be enabled for both key and data blocks, data blocks only, or not enabled. By default, one of the extract options is enabled on most validation forms. MORE>>>

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Division of Information Technology
Radford University

What you need to know about the 2016 computer replacement cycle and open house

The Division of Information Technology (DoIT) strives to replace full-time faculty and staff computers on a regular basis, refreshing laptops every 3-4 years and desktops every 4-5 years.

Each year, DoIT identifies full-time faculty due for a computer replacement and invites them to an open house to view the available models and select the system that best meets their technology needs.

This year's computer open house is scheduled for March 1 - 4. The following systems will be on display during this session: Lenovo T460, Lenovo X1 Yoga, Lenovo 900z desktop, Apple MacBook and an Apple iMac.

Academic Technologies staff will be available during the open house to answer questions and assist in the selection process.

An email with specific details will be sent to users due for a replacement in the next week. Once selections are made and orders placed, training and rollout of these systems will begin in April and run through August. Please contact Academic Technologies at or (540) 831-7521 with any questions or for more information.

AntiVirus software transition for university computers continues

DoIT is in the process of transitioning from the Symantec Endpoint Protection (SEP) to Microsoft System Center Endpoint Protection (SCEP) antivirus software.

This Microsoft product will become the default antivirus/malware application for university-owned computers.

DoIT will continue an automated update of this software during March with the goal of getting most university-owned computers migrated to SCEP by the end of March. Most users will not need to make any adjustments to their current computer configuration as this is an automated install and does not require user interaction.

You will see the following changes to software installed on your machine:

  • If you currently have Symantec installed, you will notice that Symantec security software will be uninstalled. The Symantec iconsymantec will no longer appear in the notifications area on the taskbar.
  • Microsoft's System Center Endpoint Protection will be installed and activated on your computer. A new green icon Microsoft System Center Endpoint will appear in the notifications area of the taskbar for the Microsoft System Center Endpoint Protection program.

If you have questions, please contact the Technology Assistance Center at (540) 831-7500

Technology training to be offered

Academic Technologies offers a number of workshops each month for faculty and staff.

If you need training that is not included on the list below or would like to request a one-on-one, group or custom technology workshop, contact Academic Technologies at (540) 831-7521 or

You may also visit the ITOneStop Solutions Library for a variety of online tutorials, Quick Reference Guides, how-to videos and articles to assist you with campus technologies.



Time Location
PowerPoint Tips and Tricks March 3 10-11 a.m. Walker 216
Word-Formatting Long Documents March 4 10-11:30 a.m. Walker 216
D2L Consulting March 4 2-4 p.m. Walker 216
Internet Native Banner General Navigation March 10 9-11 a.m. Walker 216
Incorporating Mobile Technology in the Classroom March 11 1-3 p.m. Walker 216
Intro to Banner Finance March 16 8 a.m.-
3:30 p.m.
Walker 216
Intermediate Excel-Locating and Analyzing Data March 18 10:30 a.m. –
Walker 216
D2L Consulting March 18 2-4 p.m. Walker 216
Technology Resources, Tools and Tips for New Admins March 24 9-10:30 a.m. Walker 216
Introduction to Office 365/OneDrive March 31 1-2 p.m. Walker 216

To enroll in one of these sessions, visit the Training & Development System and login.

Banner tip

The Data Extract Option determines which extract options are enabled on the Help menu within Banner INB. The option can be enabled for both key and data blocks, data blocks only, or not enabled. By default, one of the extract options is enabled on most validation forms.

Please contact Enterprise Systems at 831-6835 for review of a form if an extract option is needed and not available. None of the available options will be approved for forms containing highly sensitive data. (Refer to the Data Storage and Media Protection policy for more details on the storage of highly sensitive data.)

How to determine if a Banner form allows Data Extraction

  • Open the Banner form
  • Select Help Tab from Menu Toolbar at top of screen
  • From the drop down menu, check to determine if either the Extract Data no Key option or the Extract Data with Key option is available (If option is gray, it is not available)

How to Extract Banner form data to .csv

  • Go to Help on Menu Toolbar
  • Select Extract Data No Key /Extract Data with Key
  • Click Save File
  • Click OK
  • The file will be saved as a .csv on your c:\temp directory

Meet the DoIT Staff

Robert JordanRobert Jordan –
Audio/Video Systems Technician

How long have you been employed in the Division of Information Technology at Radford University? Since January 25.

Family: I still live with my parents, helping take care of my grandparents, two cats and my dog.

Hometown: Dublin, Virginia

Education: Bachelor's of Music, focusing in music business with minors in management, entrepreneurship and business administration from Radford University, class of 2015.

I decided early on that I wasn't comfortable performing, but I fell in love with the technology used behind-the-scenes.

Interests/Hobbies: My hobbies include playing racquetball, music (too many instruments to list here), playing video games with friends and building PC's for various uses. I also work at a local movie theater, so I can probably talk your ear off if you get me started on various movies.

Favorite vacation destination: A music festival. The summer I worked at Bonnaroo is one of my absolute favorite memories/experiences.

Favorite part of your job: Working with technology, helping people solve problems, and making events run smoothly are all parts of the job I really enjoy.