Information Technology

September 2015


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Division of Information Technology
P.O. Box 6888
Radford, VA 24142
Phone: (540) 831-5173
Fax: (540) 831-6217

IT Security Tip
Enabling automatic updates and installing the latest OS and app updates is the best way to keep all of your technology devices secure.

Banner Tip - Date Query
When executing a query, Banner assumes you want an exact match for the criteria you enter unless you use wildcards. Another method is to use the > or < sign when entering criteria. Press Enter Query (F7), click in the field you want to narrow down for example, a date field, type > 01-JAN-2013 then press Execute Query (F8) and you will get records with that date greater than January 1, 2013.

DoIT Logo

Division of Information Technology
Radford University website redesign update

The redesigned Radford University website is slated to launch on Sept. 28 with a new look for all colleges, academic and administrative departments.

The site includes a responsive design that automatically reformats based on the device you are using and improved navigation, especially for colleges and academic programs.

Content administrators currently have access to a preview of their website during a soft launch period. During this time, content administrators can visit the soft launch preview site to review website content, graphics and images to ensure quality assurance.

It is important to note that also during the soft launch preview, in order to keep the current site and new site in sync prior to the go-live date, any needed updates to your current website or adjustments to your new website will only be made by members of the Web Strategy and Interactive Media (WSIM).

Updates and adjustments can be submitted by the content administrators to WSIM, using IT One Stop to Request Support. Those requests will be routed to WSIM for completing. WSIM request that only necessary changes during this soft launch period be submitted.

Thanks for your patience during this transition.

Office available as a free download

We are pleased to announce that Microsoft Office 365 ProPlus is now available as a download for faculty, staff and students to install on up to five personal devices at no charge. This replaces the previous program in which faculty and staff had to visit RU Bookstore to purchase the media for these packages.

Instructions for accessing and installing these programs can be found at Office 365 ProPlus suite includes the following programs:

Windows applications: Word, Excel, PowerPoint, OneNote, Access, Publisher, Outlook, Skype for Business and InfoPath

Mac Applications: Word 2016, Excel 2016, PowerPoint 2016, OneNote 2016, Outlook 2016 (Requires OSX 10.10 or later)

For questions, or if you need download assistance, please visit or contact the Technology Assistance Center at (540) 831-7500.

ITOneStop your source for technology support

Remember to take advantage of the new ITOneStop ( web-based portal for requesting and monitoring technology support issues. This new tool can be used to:

  • Report technology and classroom issues and have real-time access to view the status of the issue.
  • Enter technology requests such as those for new phone lines, new network ports and training.
  • Find answers to common questions with our newly revamped knowledge articles called Solutions Library.
  • Get help with a forgotten password without having to call the Technology Assistance Center.

You may still visit the Technology Assistance Center's in Heth Hall 157 or by calling (540) 831-7515.

We also encourage you to complete a short customer satisfaction survey once your issue is resolved so we can use your feedback for continuous improvement.

Technology training offered

Academic Technologies is offering the following training opportunities to support RU faculty and staff in the months of September and October:



Time   Location
D2L Consulting for Faculty
Sept. 28 Noon-1:30 p.m. Walker 183
Windows 8.1 Introduction Sept. 29 10 a.m.-noon Walker 225





Excel-Beyond the Basics Oct. 1 9-10:30 a.m. Walker 216
Formatting Documents in Word Oct. 5 9-10:30 a.m. Walker 216
D2L - Personalizing Course Using Intelligent Agents Oct. 7 2-3 p.m. Walker 183
Introduction to Office 365 Oct. 8 9-10:30 a.m. Walker 216
Internet Native Banner General Navigation Oct. 13 9-11 a.m. Walker 216
Introduction to Banner Finance and eVA Oct. 14 8:30 a.m.-
3:30 p.m.
Walker 216
D2L Consulting for Faculty Oct. 14 1-3 p.m. Walker 183
Using WPS in the Classroom Oct. 15 1-3 p.m. Walker 225
Excel-Beyond the Basics Oct. 15 3:30-5 p.m. Walker 216
Introduction to Office 365 Oct. 19 1:30-3 p.m. Walker 216
Formatting Documents in Word Oct. 21 1:30-3 p.m. Walker 216
Excel-Beyond the Basics Oct. 28 9-10:30 a.m. Walker 216
D2L -Personizing Course Using Intelligent Agents Oct. 28 2-3 p.m. Walker 183
Windows 8.1 Introduction Oct. 29 9-10:30 a.m. Walker 225
Technology Tips for New Admin Assistants Oct. 30 9-10:30 a.m. Walker 216
D2L Consulting for Faculty Oct. 30 10 a.m.-noon Walker 183

Visit the CITL Training and Development System to view the current schedule of classes and enroll in a session. To learn more or request a one-on-one, group or custom technology training, contact the Academic Technologies Office at or by phone at (540) 831-7521.

You can also check the new ITOneStop Solution's Library for a variety of online tutorials, quick reference guides, "how-to" videos and articles to assist you with campus technologies.

Reminder of mass email guidelines

Mass email is an electronic communication that is sent to multiple recipients not as part of normal business communication. Alumni newsletters, event invitations and campus-wide announcements are common examples of mass email.

When creating a message that is intended to be sent as a mass email, users need to be sure electronic communications are in compliance with accessibility standards, comply with guidelines that ensure network security, and effectively and efficiently use campus resources.

In order to accomplish these goals, a detailed set of mass email guidelines are available at

RU Mobile 4.0 is here!

RU mobile version 4.0 is now available from the app stores for Android and Apple devices. This version is now compatible with the newest mobile operating systems and devices.

See more information on the new version and how to download at

Meet the DoIT Staff

Simon CookSimon Cook
Phone Support and Dispatch

How long have you been employed in the Division of Information Technology at Radford University? Eleven years

Family: Wife, three sons (two American, one British) and 4 grandchildren

Hometown: Freeland, Oxfordshire, England

Education: Grammar school, Oxford Polytechnic, and life

Interests/Hobbies: Reading, fishing, cooking, travel, gardening and computers (and drinking tea).

Favorite vacation destination: Many choices: Paris, London, Cyprus but currently Hawaii (grandkids).

Favorite part of your job: The sense of satisfaction helping to resolve a client's problem and being part of a team (Help Desk) that is dedicated to helping the Radford University community.