Information Technology

May 2015


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Division of Information Technology
P.O. Box 6888
Radford, VA 24142
Phone: (540) 831-5173
Fax: (540) 831-6217

IT Security Tip
Remember to lock your computer when you step away from your desk, even for just a brief moment. This keeps your information and your account safe.

Banner Tip
Insert and Duplicate - When you are entering a lot of records that vary by a single field, use the insert/duplicate feature. Instead of typing again a complete line of data, you can insert and duplicate a record and adjust the new line's data as necessary. Highlight the record that you want to duplicate. Press F6 to insert a new record and F4 to duplicate the record. Then edit the new line.

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Division of Information Technology
Radford University

Go Live for The Raiser's Edge

University Advancement and the Office of Alumni Relations have gone live with Blackbaud's Raiser's Edge CRM.

This Blackbaud solution provides tools to acquire supporters, boost retention, upgrade donors lists and improve fundraising effectiveness.

The Radford University Leading Edge (RULE) project team began the implementation in June 2014. The project team made up of staff from Advancement, Alumni Relations and IT have worked together for the past year to accurately map and migrate data from Banner as well as define business processes for the system configuration.

The team is looking forward to using the new system to build stronger relationships with donors and diversify their fundraising capabilities.

The project will conclude this summer with the addition of Blackbaud's NetCommunity fundraising website.

"It is exciting to see all the work from the previous year finally come to fruition. The feedback we are receiving from our major gift officers is very positive," said Wendy Lowe, director of Advancement and Project Team Lead. "I appreciate everyone's time and dedication to make this project so successful."

Banner Data Defense fully implemented

The Banner Data Defense (BDD) initiative has been in the process of implementation for the past 10 months and is now complete.

BDD was implemented in order to provide an additional security layer to protect our most sensitive data. The project involved two phases: 1) install and implement data encryption for the database as it is stored on the server and as it is transmitted; 2) install and implement the monitoring and blocking of hazardous connections or commands directed at the database.

In conjunction with our existing security infrastructure, BDD will provide the university with a secure environment that utilizes the recommended best practices for higher education campuses.

VoIP Telephone System to upgrade in July

An upgrade to the campus telephone system, including voicemail, will take place on July 22. VoIP telephones and voicemail will be unavailable from 8 - 11 p.m. on Wednesday, July 22, during this upgrade.

To accommodate this upgrade, Telephone Services will be unable to make changes to phones between July 8 and July 23. This includes installation of new phones, configuration of line appearances and updating of calling configurations.

Please submit any requests for phone changes before July 1 to ensure they can be completed prior to the upgrade. If you have any questions or concerns, contact Telephone Services at (540) 831-6600.

Upgrades made in DPT learning spaces

In May, DoIT upgraded two electronic learning spaces in the Department of Physical Therapy facilities at the Carilion Roanoke Community Hospital.

Room 838 includes a new high-definition video conference system and speaker tracking camera system. Room 842 has a new state-of-the-art Anatomage Table that uses three-dimensional imagery from digitally scanned specimens to offer a life-size, virtual dissection experience via touchscreen interface.

Technology training offered

Academic Technologies is offering the following training opportunities to support RU faculty and staff in the months of June and July:





Windows 8 Overview June 2 1:30-3 p.m. Walker 225
Windows 8 Overview June 4 9-10:30 a.m. Walker 225
Windows 8 Overview June 10 9-10:30 a.m. Walker 225
Introduction to Banner Finance and eVA June 11 8 a.m.-3 p.m. Walker 216
Internet Native Banner General Navigation June 17 9-11 a.m. Walker 216
Windows 8 Overview June 17 2-3:30 p.m. Walker 225





Windows 8 Overview July 1 9-10:30 a.m. Walker 225
Windows 8 Overview July 6 2-3:30 p.m. Walker 225
Introduction to Banner Finance and eVA July 14 9-11 a.m. Walker 216
Internet Native Banner General Navigation July 16 8 a.m.-3 p.m. Walker 216
Windows 8 Overview July 17 1:30-3 p.m. Walker 225
Windows 8 Overview July 23 10-11:30 a.m. Walker 225
Windows 8 Overview July 28 1:30-3 p.m. Walker 225

Visit the CITL Training and Development System to view the current schedule of classes and enroll in a session. To learn more or request a one-on-one, group or custom technology training, contact the Academic Technologies Office at or 831-7521. You can also check the DoIT Knowledge Base for a wealth of online tutorials, Quick Reference Guides, how-to videos and articles to assist you with campus technologies.

Meet the DoIT Staff

Judy HurstJudy Hurst
Academic Technology Specialist

How long have you been employed in the Division of Information Technology at Radford University? Almost two and a half years.

Family: My husband, Mike, and I have five children. Our oldest is in medical school. Our second just graduated from NRCC. Our third just graduated from high school. Our fourth is getting ready to start high school, and our youngest is in middle school.

Hometown: Pittsburgh, Pennsylvania (Go Steelers!) We have lived in Blacksburg for the past 10 years.

Education: I received a B.S. in computer science from Bethany College in West Virginia.

Interests/Hobbies: I enjoy hiking, biking, skiing, cooking, reading and most of all, I love spending time with my family.

Favorite vacation destination: Anywhere in the mountains.

Favorite part of your job: As an academic technology specialist here at Radford University, I am always learning new technologies and sharing technology with others. Being able to share how to use software with others always puts a smile on my face.