Information Technology

April 2015


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Division of Information Technology
P.O. Box 6888
Radford, VA 24142
Phone: (540) 831-5173
Fax: (540) 831-6217

IT Security Tip
Installing updates helps protect all of your devices from the latest threats. Whether you have a smartphone, laptop or tablet, be sure to install the latest updates for apps and the operating system on a regular basis.

Banner Tip
Re-executing a Query - If you wish to execute another query with almost the same variables, press Enter Query (F7) two times in a row. Banner will retrieve the last set of query criteria you entereds.

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Division of Information Technology
Radford University

Technology training offered during Our Turn

A series of workshops geared toward enhancing technology skills will be offered during Our Turn, scheduled for May 11-14. A few examples of this year's offerings are:

  • Desire 2 Learn (D2L) sessions including Overview, Quizzing, Gradebook, Discussions and Groups.
  • Using the D2L Assignment grade app for iPad.
  • Using wireless technology in the classroom.
  • Windows 8
  • Outlook 2013

A forthcoming email from the Faculty Development Center will include a complete listing of the May 2015 Our Turn schedule. You can also check the CITL training website at, where registration will be available as courses are added.

In addition, Academic Technologies has the following sessions scheduled throughout May:





Internet Native Banner General Navigation May 7 9-11 a.m. Walker 216
Introduction to Banner Finance and eVA May 19 8:30 a.m.-
3 p.m.
Walker 216
D2L Open Lab May 20 1-3 p.m. Walker 216

Visit the CITL Training and Development System to view the current schedule of classes and enroll in a session. To learn more or request a one-on-one, group or custom technology training, contact the Academic Technologies Office at or (540) 831-7521. You can also check the DoIT Knowledge Base for a wealth of online tutorials, Quick Reference Guides, "how-to" videos and articles to assist you with campus technologies.

Windows update change for university-owned computers

On May 11, DoIT will be updating the method that university-owned Windows computers receive updates for Windows and Office. This may result in several new updates being sent to your computer once the server upgrade is complete.

Your computer may perform slightly slower and will need to reboot (potentially multiple times) while these new updates are being downloaded and installed. Please remember that you should never power off your computer while an update is installing.

For users who will not be on campus the week of May 11 or would rather perform these updates on their own schedule, you may launch Windows Update on your computer and select "Check online for updates from Microsoft Update" and install the available updates.

If you experience any problems, please contact the Technology Assistance Center at (540) 831-7500.

New Windows client download for WiFi users coming in May

On May 13, Network Services will be upgrading the system that manages campus wireless access.

After the upgrade is complete, Windows users will be presented with a dialog box to upgrade the Cisco NAC Agent when they connect to the campus Wi-Fi.

If you experience issues after this upgrade, please contact the Technology Assistance Center at (540) 831-7500.

Video conferencing and video interviews

Voice and Video Technologies is available to assist with video and web conferencing needs.

We have hosted various conferences including job interviews, meetings and online classes. We are able to accommodate connections from room-based systems, personal computers, tablets and another mobile devices.

Should the need arise, a participant may also call in to a meeting with their phone.

To ensure the best experience for all participants, it is recommended that you contact Voice and Video Technologies at least one week in advance to plan your event. This will allow time for testing the video connection as well as scheduling the right room for the meeting.

For those using personal computers, a webcam, speakers, microphone and high speed network connection is required. It may be beneficial to have a set of headphones with a microphone to ensure the best audio experience.

For more information regarding our video conferencing offerings, contact Voice and Video Technologies at

Meet the DoIT Staff

Sharon Ratcliff and familySharon Ratcliffe
Executive Assistant to the Vice President and CIO, DoIT

How long have you been employed in the Division of Information Technology at Radford University? I previously worked in the Division of Information Technology for about a year in 2011 through 2012. I returned to the department on April 10, 2015.

Family: I've been married to my husband, Tim, for 22 years. Together we have a daughter, Callie, who is 15, and a son, Carson, who is 11.

Hometown: Dublin, Va.

Education: A.A.S. in Business Management and a current student here at Radford University.

Interests/Hobbies: Both of my kids are very active in sports, so you will always find me every afternoon and weekend either at a volleyball, basketball, baseball or softball game. If I ever have any spare time, I enjoy playing golf or spending the day on the lake.

Favorite vacation destination: Myrtle Beach, South Carolina.

Favorite part of your job: The favorite part of my job is the ability to continually learn while working with a wonderful group of people.