Distance Support

Looking for assistance with your courses? The Harvey Knowledge Center has several distance options:

  • Virtual face to face appointments  (requires high speed internet, webcam, and mic/speakers)
  • Phone appointments  (requires a long-distance telephone call)
  • Email appointments and drop-ins (requires internet access)
  • NetTutor Live and Drop-off services (requires a high speed internet connection; live tutoring requires webcam and mic/speakers)

Not sure what service works best for you? Give us a call at 540-831-7704 and we can help you figure it out!

Virtual Face to Face Appointments

WHAT IT IS

Live video chat with an Harvey Knowledge Center Academic Coach

WHAT YOU NEED

high speed internet, webcam, and mic/speakers

HOW TO GET STARTED

Schedule the appointment by logging on to Starfish or emailing us at HKC@radford.edu

You will be sent a Zoom ID and a document describing how to use Zoom. Reach out to IT or the HKC office if you’re having difficulty.

Email Appointments

WHAT IT IS

Correspond with a Harvey Knowledge Center Academic Coach over email

WHAT YOU NEED

Internet access and a computer or smart phone

HOW TO GET STARTED

Schedule the appointment by logging on to Starfish, or email to check on our appointments or walk-in availability at HKCc@radford.edu

An Academic Coach will email you with some questions to get started. Keep emailing back and forth until the time slot is over.

Phone Appointments

WHAT IT IS

A phone call with an HKC Academic Coach

WHAT YOU NEED

A phone. The ability to call long distance

HOW TO GET STARTED

Schedule the appointment by logging on to Starfish, calling us at 540-831-7704, or emailing us at HKC@radford.edu

You will be sent a phone number with a unique ID for your appointment and a document with directions. Reach out to IT or the HKC office if you’re having difficulty.

NetTutor Live and Drop-Off

WHAT IT IS

Chat with a live tutor or drop off a question or a paper for feedback

WHAT YOU NEED

High speed internet connection

Live tutoring requires a webcam and speakers/microphone

HOW TO GET STARTED

Log in to D2L

Click Radford University Support at the top

Select Net Tutor from the List

Find your subject in NetTutor’s list and select the service you’d like to use: Live Tutoring, Drop off a Question, Drop off a paper

Tips for Online Learning

  • Stay in contact with your professor
  • Check your email and D2L frequently for updates or changes
  • Pick certain times to work on the class and put away all distractions during that time
  • Take notes—even if all the material is available online
  • Keep a planner or calendar with all assignments or due dates
  • Break assignments down into smaller tasks
  • Set your own deadlines for tasks
  • Contact classmates or set up a study group
  • Reach out to your professor or other campus services if you need help