RU Printing FAQ’s

Computer Labs  - Campus Wide

  1. Am I given any free printing allocation?
  2. How can I check my print balance and usage?
  3. If I don't use my entire allocated amount, does it carry over?
  4. How can I increase my printing account?
  5. How much does each printout cost?
  6. Am I limited to what I can print?
  7. Am I charged if I print from the Macintosh computers?
  8. Am I charged for the cover page that prints out in the Walker Technology Center?
  9. My job was deleted from the queue, am I going to be charged?
  10. The printer malfunctioned and my print job is not legible, will I be charged?
  11. Where are the printers that I am allowed to print located?
  12. Can Retirees print in the library and/or labs?
  13. How do I go to add money so I can print?
  14. Can I transfer my free allocation to another Radford student?
  15. How can I add money on my RU Express for printing?

 

 Am I given any free printing allocation?

All current RU faculty/staff and students are given a $5.00 printing allocation at the beginning of each fall semester. Faculty and Staff are encouraged to use their departmental printers for the majority of their printing needs. 

Users that log into the computer using the library generic account can pick their print out up at the front desk.  The same charges apply.  Alumni and Retirees that can't print will need to visit the front desk to add money to their account as the free allocation doesn't apply.  

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How much does each printout cost?

 

 

 

 

Duplex (per side)

 

Non-Duplex (per side)

Black and White

.05

.07

Color

.50

.52

 

 

 

 

 

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How can I check my print balance and usage?

You can check your printer balance by logging into MyRU > My Accounts > Lab Printing Balance Channel (bottom middle) > Detailed Printing Information.  Note: if you click on the "Statement" link you can see a detailed report of what you have printing in the last 30 days.

 

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Am I limited to what I can print?

Yes.  The academic computer labs are for academic purposes only.    The lab proctors reserve the right to cancel your print jobs.

Some examples may include:

 

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How do I increase my printing account?

New for Fall 2010:  

After you have used your $5.00 printing allocation you can print directly from your RU Express account in the on-campus computer labs.   If you have money on your RU Express, it can be used for printing.  

 

To print from your RU Express simply click on the drop down window once the print assistant is displayed.   

 

 

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Am I charged if I print from the Macintosh computers?

Yes.   However, you may only use your free allocation in the Walker and Communication labs.  

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Am I charged for the cover page that prints out at the Walker Technology Center?

No.    The cover page is necessary to determine which documents goes with each user, you will not be charged. 

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My job was deleted from the queue, am I going to be charged?

No.  If your job was deleted from the print queue before it was sent to the printer, you will not be charged.

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The printer malfunctioned and my printout is not legible, am I going to be charged?

No.  If the printer malfunctioned and your printout needs to be resubmitted, you will not be charged.  However, it is your responsibility to go to the lab proctor in the Walker Technology Center and show them any salvageable parts of your printout.   In the library, go to the Reference Desk or the Front Desk.  

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Where are the printers that I am allowed to print located?

Please visit our departmental and general purpose lab website to find out the locations of the labs.  Departmental lab hours are limited because many are reserved for classes and department use only.  In addition to these lab printers, you can also print at the McConnell Library.

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Can Retirees print in the labs and/or library?

Yes.  The charging and procedure is the same except the only option Retirees will get is from their RU Express account.   

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If I don’t use all my printing allocation, will I be refunded?

No.  Any of the free printing allocation left over at the academic year will be deleted when the new allocation is added each fall semester.  Any printing money that you added in the Fall 2009, Spring 2010 or Summer 2010 will be carried over while you are at RU, but will not be refunded when you graduate or leave RU.   

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Can I transfer my free printing allocation to another Radford student?

Yes.  You have the option to transfer any or all your free printing allocation at any time.  To do so you simply need to fill out the Free Printing Transfer  form and submit to Willie Moses in Walker 268.  Both parties will need to be present to show their ID's. 

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How can I add money on my RU Express for printing?

 

If you have money on your RU Express it can be used for printing.    Please visit the RU Express web page to add money from a credit card.  You can also add money in $1.00 bill increments at the money kiosks located in the Walker Hall main computer lab and the 3rd floor of the library by the vending machines.  

 

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Please contact the Walker Technology Center if you have any questions or comments.