Resource Library 

Topical Listing for Audios, Videos, and Books

BUSINESS WRITING

Business Grammar and Usage for Professionals, audio

Developing Editing Skill, book

Developing Proofreading Skill, book

Handbook for Writers, book

Proofreading and Editing Skills, video and guide

Put It in Writing, video and book

The Business Writer's Handbook, book

CHANGE AND INNOVATION

A New Attitude, book

A Survival Guide to the Stress of Organizational Change, book

Creating Tomorrow's Learner-Centered Environments Today!, video

Humor, Risk, and Change, video and guide

Living in Excellence, audio

Managing Change at Work, book

Risk Taking, book

Thinking Skills for the 21st Century, audio

COACHING AND COUNSELING

The Manager's Role as Coach, video and guide

COMMUNICATION SKILLS

Abraham Lincoln on Communication, video

Assertiveness: Get What You Want Without Being Pushy, book

Constructive Criticism: How to Give It and How to Take It, video and guide

Dynamic Communication Skills for Women, book

High-Impact Presentation and Training Skills, book

Interpersonal Communication Skills, video and guide

Psycho-Geometrics, video

COMPUTER SKILLS

The Accidental Trainer, book

CONFLICT RESOLUTION

Dealing with Conflict and Confrontation, video and guide

Employee Grievance Procedure, video and guide and audio

How to Manage Conflict, book

Solving Conflict, video and guide book

CURRENT EVENTS

"Governor Jim Gilmore State Employee Town Hall Meeting" - Roanoke 9/23/98, video

CUSTOMER SERVICE

180 Ways to Walk the Customer Service Talk, book

Build Customer Loyalty, book

But I Don't Have Customers, video and guide

Connections, video and guide book

Customer Service Excellence, book

How to Be an Outstanding Receptionist, video and guide

Keep Them Calling, book

Partners, video and guide

Quality Service in the Public Sector, guide only

Service Within, book

Telephone Courtesy Pays Off II, video and guide

Telephone Skills from A to Z, book

DELEGATION

Delegating for Results, book

DIFFICULT PEOPLE

Difficult People: How to Deal with Them, video

How to Deal with Difficult People, book

How to Handle Difficult People, audio

Negaholics: How to Handle Negativity in the Workplace, video and guide

DISCIPLINE

Documenting Discipline, video and guide

Supervisor's Guide to Documenting Employee Discipline, book

DIVERSITY

A Peacock in the Land of Penguins, book

A Tale of "O", video and guide book

Destination Diversity, video

Land of O's: Competing Through Diversity, video

Men and Women of the Corporation, book

DRUG ABUSE PREVENTION

Drugs - We're All Under the Influence, video

Green Spring: Employee Assistance Program, video

Taking Action: Substance Abuse in the Workplace, video and guide

What Works: Workplaces without Alcohol and Other Drugs, book

EMPLOYEE RECOGNITION

180 Ways to Walk the Recognition Talk, book

1001 Ways to Energize Employees, book

1001 Ways to Reward Employees, book

Motivating Today's Employees, book

EMPOWERMENT

Empowerment, book

Zapp!, book

EQUAL OPPORTUNITY

A.C.T. for Equal Treatment, video

Breaking the Attitude Barrier: Learning to Value People with Disabilities, video and guide

Coarse Work: Confronting Sexual Harassment, video

Minorities on Campus, book

Regulating Racial Harassment on Campus, book

Sexual Harassment in the Workplace... Identify. Stop. Prevent., video and guide

Sexual Harassment Is Bad Business, video and guide

Sexual Harassment: Issues & Answers, video

Sexual Harassment on Campus and Stop Sexual Harassment, video

The ADA Maze: What YOU Can Do, video and guide

The Americans with Disabilities Act: New Access to the Workplace, video and guide

With all Due Respect: Promoting a Respectful Workplace, video and guide

HUMOR

Braude's Treasury of Wit and Humor, book

Humor in the Workplace, audio

Humor, Risk, and Change, video and guide

INTERVIEWING AND SELECTION

99 Best Reference Checking Questions, book

333 Interviewing Questions, book

A Guide to Successful Searches for College Personnel, book

Best Foot Forward, book

Employment Interviews, video

Faculty Recruitment Guide, book

How to Recruit in Academe, book

Interview Guide for Supervisors, video

More Than a Gut Feeling, book

More Than a Gut Feeling II, video and guide book

Robert Half on Hiring, book

Successful Personnel Recruiting and Selection, book

The Art of Hiring in America's Colleges & Universities, book

The Search Committee Handbook, book

LEADERSHIP

5-Minute HR Trainer, book

180 Ways to Walk the Leadership Talk, book

Credibility: How Leaders Gain and Lose It, Why People Demand It, book

Leader Effectiveness Training, book

Living the Seven Habits: Applications and Insights, audio

Principle-Centered Leadership, audio and book

Powerful Leadership Skills for Women, book

The Articulate Executive, book

The Complete Games Trainers Play Volume II, book

The 7 Habits of Highly Effective People, book

LEGAL ISSUES

Current Employment Law Issues (yellow), book

Double Liability, video and guide

Jack Cade's Nightmare, video and guide

Jack Cade's Nightmare III: Caught in the Crossfire, (2) videos and guide

Law and Higher Education, book

The Law of Higher Education, book

Virginia's Workers' Compensation Law, audio

MANAGEMENT

Everything You Always Wanted to Know about Management, video and guide book

First, Break All the Rules, book  

Fourth Generation Management, book

Human Behavior At Work: Organizational Behavior, book

In Search of Excellence, book

Leadership and the One Minute Manager, book

Management by Responsibility, audio

Managing Departments: Chairpersons and the Law, book

Professional Supervision Skills, video and guide

Putting the One Minute Manager to Work, book

Robert's Rules of Order, book

Super Vision: A Handbook for Managing Human Resources, book

The Bad Attitude Survival Guide, book

The Manager's Coaching Handbook, book

The One Minute Manger, book

The One Minute Manager Live!, audio

The One Minute Manager Meets the Monkey, book

The Supervisor's Handbook, book

Tom Peters on the New Manager, audio

MOTIVATION

180 Ways to Walk the Motivation Talk, book

Encouraging the Heart, video and guide

Focus On Success, audio

Keep Reaching II Motive-Action, audio

Motivating People in Today's Workplace, video and guide

Motivation - Lombardi Style, book

Take A Chance, audio

The Winner in You: Be Your Own Hero, audio

NEGOTIATION SKILLS

How to Prepare a Winning Proposal, audio

Successful Negotiation, book

OUTPLACEMENT

How to Write a Great Resume, video and guide

Surviving a Layoff, book

Writing Resumes, book

You Can Get There from Here: The Road to Downsizing in Higher Education, book

PERFORMANCE APPRAISAL

Good News! It's Performance Appraisal Time, video

How to Conduct Employee Performance Appraisals, book

How Supervisors Should Appraise Employee Performance, video

The Human Touch Performance Appraisal, video and guide book

The Performance Evaluation Interview, video

PROFESSIONAL DEVELOPMENT

21 Days to Self-Discovery, audio and guide

Assertiveness: Get What You Want without Being Pushy, book

Being OK Just Isn't Enough, book

Beyond Secretary, video and guide

Chicken Soup for the Soul - Live!, video

Confidence, Composure, and Competence, video and guide

Emotional Intelligence, book

Empires of the Mind, audio

Memory Power, audio

Personal Excellence: Where Achievement and Fulfillment Meet, audio

Pride and Professionalism, audio

Self Esteem: The Power to Be Your Best, book

The Circle of Innovation, book

The Psychology of Winning, audio

Unlimited Power, audio

QUALITY & PRODUCTIVITY

Increasing Employee Productivity, book

Up Your Productivity, book

RETIREMENT/BENEFITS

Looking Forward Financially, book

Optional Life and Accidental Death & Dismemberment Insurance, video

Reaching Your Financial Goals, video

Ready, Set, Go, video

Retirement Ahead: Save Now, video

Save... Your Future Depends on You, video

The Art of Investing, video

The Quick & Easy Guide to Investing for Retirement, book

Tips for an Easy Retirement, book

Virginia Credit Union, Inc. Working For You, video

SEXUAL HARASSMENT

Zero Tolerance, book

STRESS/WELLNESS

A Year of Health Hints, book

Baby Benefits, video

Being Ok Just Isn't Enough, book

HealthWise Handbook, book

How to Care for Aging Parents, book

Life by Design, audio and guide

Managing Stress, book

Self-Discipline and Emotional Control, video and guide

Stress: You're in Control, video and guide

The One Minute Manager Gets Fit, book

TEAM BUILDING

Cultivating Initiative in Your Staff, video and guide

Self-Managing Teams, book

Team Building, video and guide

The One Minute Manager Builds High Performing Teams, book

TIME MANAGEMENT

175 Ways To Get More Done In Less Time, book 

First Things First, audio and guide

How to Get Things Done, audio

How to Manage Multiple Projects, Meet Deadlines, and Achieve Objectives, video

Prioritize Organize: The Art of Getting It Done, book

The Priority Manager, book