Chapter 1: Conducting Research at the Vancouver International Airport Authority
http://www.phac-aspc.gc.ca/pau-uap/fitness/work/study_vancouver_e.html
Chapter 2: Conducting a Job Analysis at the National Board of Veterinary Medical Examiners
http://www.nbvme.org/jobanalysis.html
Chapter 3: Drug Testing at Keystone RV Company
www.shrm.org/hrnews_published/archives/CMS_012433.asp
www.etruth.com/News/Content.aspx?ID=346210&page=
Chapter 4: Recruitment and hiring at the Bogata Hotel Casino and Spa
http://www.shrm.org/hrmagazine/articles/0804/0804hrtech.asp
http://www.microsoft.com/resources/casestudies/CaseStudy.asp?CaseStudyID=15503
Chapter 5: Cognitive Ability Testing by the City of New London, CT
http://www.vancouver.wsu.edu/fac/seitz/wonderlic.htm
http://siop.org/tip/backissues/TipJan00/21Demonte.htm
Chapter 6: Physical Ability Testing by the Southeastern Pennsylvania Transportation Authority
http://siop.org/tip/backissues/TipOcto99/26Sharf.htm
http://www.cardinalacademy.org/Reports/FitStandards.PDFChapter 7: Terminating Employees at Kohl's Department Store
Chapter 8: Training Employees at Pal's Sudden Service Restaurant
PDF file for Pal's Sudden Service Restaurant
Chapter 9: Motivating Employees at Taco Bueno
PDF file for Taco Bueno article
Chapter 10: Reducing Turnover at Bubba Gump Shrimp
PDF file for Bubba Gump article
Chapter 11: Reducing Ordering Errors at Hardee's and McDonald's
PDF file for Hardee's and McDonald's article
Chapter 12: Leader Development at Claim Jumpers Restaurants
PDF file for Claim Jumpers article
Chapter 13: Mediating Conflict at a Public Agency
PDF file for Mediation article
Chapter 14: Changing the Diversity Culture at Carlson Restaurants
PDF file for Carlson Restaurants
Chapter 15: Preparing Employees for Stress at an Aircraft Manufacturer
PDF file for stress case study