Housekeeping Services is a people-oriented department. They are responsible for all phases of the cleaning operations within both the Educational and Genearl (E&G) facilities, and within the Auxiliary facilities to include resident halls, student support areas and student apartment complexes. Housekeeping Services provides the University community with a clean, safe, sanitary and attractive environment through effective management of human and financial resources.

The Housekeeping Services unit is divided into three zones of responsbility, each with a dedicated manager. Each zone provides services to all facilities with academic, administrative and student missions. A night shift operation provides service to academic classrooms and laboratories, and to all hallways and stairwells in fifteen facilities. Three Trades Utility Workers (TUWs) provide minor maintenance and repair, including re-lamping, in academic areas from 11:00 p.m. to 7:30 a.m. The TUWs also are first responders throughout the campus for emergencies which include broken water pipes, plumbing backups, electrical outage, broken windows, lost keys, etc.

STANDARDS - WHAT YOU CAN EXPECT:

• Academic classrooms and laboratories cleaned daily

• Public areas cleaned daily to reflect the professional image of RU

• Restrooms thoroughly cleaned and sanitized daily, with periodic spot-cleaning and restocking each day

• Administrative and office areas serviced daily with trash removal

• Emergencies will be addressed promptly

• Special requests will be attended to in a timely fashion

• Good customer service is the goal of Housekeeping

Requests for housekeeping services should be made via the on-line work request system or by contacting Customer Service (Work Control Center), telephone (540) 831-7800 or fax (540) 831-7783.