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Alia Zaro                                                                                                                       
Director of Student Support Services                                                                                  aezaro@radford.edu   

With a background in Counseling and Psychology, Alia has experiences working with people of all ages in schools and in community settings. Alia has previous experiences with Trio programs; as an undergraduate student at Concord University in Athens, WV, an Upward Bound Counselor at Concord and a Talent Search Counselor at Virginia Tech. Alia is diverse, outgoing and a fun loving person that brings a lot of positive energy to her new position as the Director of Student Support Services at Radford University. She has a passion for working with children, adolescents and young adults and for encouraging people to be the best they can be through pursuing their dreams! As an alumnus of RU, Alia is very excited to be a part of the RU community once again and is looking forward to all the great things that she can accomplish here.


Faith Cooper
Academic Specialist

Faith Cooper is a first-generation college student, and is originally from Detroit, Michigan. Faith earned her Bachelors of Science in Human Resource Development from Oakland University in Rochester, Michigan; and her Masters of Education in College Student Personnel Services and Administration from the University of Central Arkansas in Conway, Arkansas. It was at the University of Central Arkansas where she developed one-on-one relationships with students; and acquired an even deeper passion for student success, student development, and student leadership. She is excited to make a positive impact on Radford University's campus and working with other passionate faculty and staff members that are just as excited about student success as she is.


Michelle Crotto
Academic Specialist                                                                                                     mcrotto@radford.edu 

A Virginia native, Michelle joins Radford University after working in the northeast for several years. While in the northeast, Michelle worked at the College of New Jersey (TCNJ) as a Residence Director for upperclass students. Prior to TCNJ, Michelle worked at Babson College while earning her Masters at Northeastern University in Boston. In her time at Babson, Michelle oversaw the day to day functions of the SPARK Peer Tutoring program and led several students to Rwanda, Africa through the Babson Rwandan Summer School Initiative. Additionally, Michelle earned her bachelor’s degree from Christopher Newport University and is thrilled to be back in the state of Virginia. She is excited to be a part of RU’s evolving campus with the opportunity to positively impact each student’s experience while they are here.


Gwen Sowers
Administrative Assistant

Gwen is a first-generation college student who is born and raised in Southwest Virginia. She attended New River Community College where she received an Associate’s Degree in Accounting and is very excited to be a part of the TRiO Program at Radford University.  Her employment background has focused on administration and customer services, and she has also worked in purchasing. She encourages all eligible students to come talk to us about the variety of services we offer to help ensure a successful college career.