SPRING BREAK MARCH 2 - 10, 2024

Student Health Services will be CLOSED for Spring Break beginning at 5 p.m. on Friday, March 1, 2024 and will re open on Monday, March 11, 2024 at 8:30 a.m.

Scheduling an Appointment

Please be advised that the "Request Appointment" message should not be used for sick visit requests, as my chart messages are responded to within 72 hours.  If you want a same day appointment please call Student Health Services at 540-831-5111.

Welcome to Radford University Student Health

Radford University Student Health offers a wide range of services in order to meet the medical needs of students who are currently enrolled on the main Radford Campus. The Student Health Center is staffed by Carilion Clinic and is a member of the American College Health Association.  The office is located on the ground floor of Moffett Hall at 518 Jefferson St. Radford, VA 24142.  Spring Semester hours beginning, Tuesday,  1/16/24 are: Monday through Thursday 8:30 a.m. until 5:00 p.m.  Friday 9:00 a.m. until 5:00 p.m.   The clinic is closed on all university acknowledged holidays.  Appointments are required, however we have same day appointments available.  Please call 540-831-5111 to schedule.  During inclement weather, Student Health Services is open with limited capacity.  If the University is CLOSED Student Health will be open for in person appointments beginning at 10:00 a.m. until 2:00 p.m.  Virtual appointments are also available during that time as well as before and after in person hours.  Student Health staff will monitor voice mail on inclement weather days beginning at 8:30 am.      

If you are a Radford University Carilion Student (Roanoke Campus) you will need to call the Radford University Carilion Nurse Navigator at 540-795-3273. The hours of service for the Nurse Navigator Line are Monday through Friday 9AM to 1PM. This is a remote service at this time for Radford University Carilion (Roanoke Campus) Students only.

Information

Appointments

To make an appointment, please call 540-831-5111 or use your MyChart account for non same day/sick visits.  Making an appointment is the most effective way to see a healthcare provider. 

Preparing for your appointment

Please arrive 10 minutes before your scheduled appointment. If you are unable to keep this appointment, please call within one hour prior to your appointment to cancel. 


What to bring to your appointment

  1.  Please bring your current local address (if on campus this is your PO Box number) and phone number, all drug allergies and any medical/physical forms that   you need to have completed by our providers.

    2.  Your ID and a form of payment should you incure any charges during your visit.  We accept VISA, Master Card, Discover, American Express, Cash and Check.            We are unable to accept apple pay at this time.

    3.  A copy of your insurance card.  While not necessary, your insurance cars may be used to bill for fees associated with labs ordered to be completed by an

         outside reference lab.  We are unable to bill insurance for any in clinic labs, procedures, medications or supplies.

     

speak with a registered nurse after hours

For Medical Advice and Assistance

Non-life threatening related health questions, call FONEMED, the 24-hour, 7 days a week, toll-free number to speak to a registered nurse at 1-866-205-2164.

Disclaimer: FONEMED’s average wait/callback time to speak with a nurse is 12 minutes; calls are prioritized based on symptoms. This service is not intended for use in the event of a life threatening issue or injury. FoneMed is intended to be a “triage” service for recommendations regarding; over the counter medications, symptom relief, and advice on whether or not to seek medical attention for non-severe symptoms.

After-hours Emergency Assistance

Radford University Student Health Services does not provide after-hours emergency services. Students with urgent health needs should utilize the following services:

For Serious Medical Issues

  • Call 911

For Emergency Room Services

  • Carilion NRV Medical Center Emergency Department at 540-731-2000, located at 2900 Lamb Circle, Christiansburg VA, 24073 
  • LewisGale Hospital Montgomery at 540-951-1111, located at 3700 South Main Street, Blacksburg VA, 24060
  • LewisGale Hospital Pulaski at 540-994-8100, located at 2400 Lee Highway, Pulaski VA, 24301

 

For Non-Emergency Urgent Care Services

  • Contact the CVS Minute Clinic at 540-731-9534, located at 31 W. Main St., Radford VA, 24141
  • Contact Carilion Velocity Care at 540-382-6000, located at 434 Peppers Ferry Rd NW, Christiansburg VA, 24073
  • Contact Carilion Velocity Care at 540-961-8040, 215 Gilbert Street, Blacksburg VA, 24060
  • Contact Med Express at 540-381-2745, 100 Spradlin Farm Dr, Christiansburg VA, 24073

 

For Medical Advice and Assistance
Non-life threatening related health questions, call FONEMED, the 24-hour, 7 days a week, toll-free number to speak to a registered nurse at 1-866-205-2164.

Disclaimer: FONEMED’s average wait/callback time to speak with a nurse is 12 minutes; calls are prioritized based on symptoms. This service is not intended for use in the event of a life threatening issue or injury. FoneMed is intended to be a “triage” service for recommendations regarding; over the counter medications, symptom relief, and advice on whether or not to seek medical attention for non-severe symptoms.

MyChart Sign Up

MyChart is an electronic way to view your appointments, results, and send messages to your provider. First, you must be an established patient of a Carilion office or Radford University Student Health Provider.  Then, you will need to request a MyChart activation code

Already have MyChart? Access your MyChart.

Make sure to download the app on your iPhone or Android device. 

Contact Us

Phone: 540-831-5111                                                                                                                                        Fax: 540-831-6638                                            Address: Moffett Hall (Lower Level) 518 Jefferson Street Radford VA 24142                                                                                                              Email: RUSH@CarilionClinic.org

student health records

HEALTH RECORD FORMS:

Health records and required health information can be found in the Admitted ChecklistStudents . (STEP 5).

For additional information about health records, please contact the Office of Admissions at 540-831-5371 or visit the Health Record Form information page. For Medicat or Student Health Form related questions please email healthrecords@radford.edu.

Immunization Records:

If you started at Radford University in the Fall 2018 semester or later,  you can obtain your immunization records through the Admission’s Office by emailing  healthrecords@radford.edu  Please include the year you entered Radford University in the email.

If you entered Radford University before the semester of Fall 2018 you will need to complete the Authorization to Release Protected Health Information [PDF] form and either email the form to rush@carilionclinic.org or fax  it to 540-831-6638.  Please note:  Student Health keeps immunization records for 10 years and then it is destroyed.  Example:  If you started Radford University Fall 2015 your immunization record will be destroyed at the end of Fall 2025 semester.  



 

frequently asked questions

  1. What if I become ill when the Student Health center is closed? What services are available?

    Student Health Center provides a 24-hour, 7 day-a-week, toll-free telephone service which will put the you in touch with a Registered Nurse (RN). The number for this service is: 1-866-205-2164.  This RN will assess health/medical problems and medical advice or offer appropriate referrals.  Reports of all calls are faxed to the Student Health Center and reviewed by the nurse will follow-up as needed (provided the student leaves his or her name and telephone number). 

    The local emergency department is located in the New River Valley Medical Center, another Carilion Clinic facility, and is less than 5 miles from campus.  The phone number is 540-731-2000.  There is an on-campus and a community EMS; both with excellent response time.

  2. Will my insurance cover visits to the health center?

    Student Health does not provide third party billing.  Fees at the Health Center are greatly discounted. There is no charge for a routine office visit, however certain procedures incur a fee (ex. nail removal, cryo or simple wound repair will have a fee as listed in the office).  Labs drawn to be completed at outside reference lab will also incur a fee.  Students are asked to pay at the time of service.  They may use MasterCard, Visa, Discover, RU Express, American Express, cash, or personal checks.  Students are given an encounter form with diagnosis at the end of each visit.  These may be filed by the student with their insurance company for possible reimbursement.  A copy of your insurance card as well as a $5.00 veni-puncture/handling fee will be collected at check out.

    If lab work to be completed at an outside reference lab is ordered at Student Health, students have a choice of payment options:

    The student may pay directly to Student Health (prices are discounted)
    The student may elect to have the reference lab bill their insurance. The student must provide their insurance card at the time the lab work is drawn. If insurance does not pay, it will be the student's responsibility. The Student Health Center discounted prices will not apply after insurance is billed. The Student Health Center will charge a $5.00 veni-puncture/handlimg fee that is the student's responsibility.

    It is recommended that students have their insurance information with them on campus in case of emergencies and referrals for specialty care.  ** Parents/guardians are advised to contact their insurance company about coverage in the Radford area**
  3. Is health insurance available to student through the university?

    No, there is not a student health insurance option at Radford University at this time.

  4. How can I take responsibility for my healthcare needs?
  • Visit the student health center and pick up a Student Health Center brochure which lists services and contact information.
  • It is important for you to know your own health history:  allergies to medications and foods, significant family medical history, medication list (including doses, frequency, and purpose).
  • Make sure you carry a copy of your health insurance card with you at all times, and that you know what coverage you have and how to contact the insurance company.
  • Make sure you have turned in your Health Record form to Admissions.  (For pertinent medical history, attach copy of records from the treating physician.) 
  • Make sure to have basic first aid supplies: digital thermometer, band-aids, cold and sinus medication, over the counter medications that have worked for you in the past, chemical cold pack, acetaminophen, ibuprofen, etc.
  • When you make an appointment with student health center be prepared to provide the following:  describe symptoms, duration and severity of symptoms, any medications taken, temperature, etc.  Try to have your class schedule available when scheduling an appointment.
  • It is recommended that you obtain the flu immunization.  Student health will evaluate and treat numerous students with acute influenza during flu season which usually appears during the most academically intense and stressful periods of fall and/or spring semester. 
  • Reminder: If you desire any information to be released to anyone about your healthcare or treatment, you must sign a release form at student health for EVERY visit you want discussed with someone other than yourself.  

Travel Health

Going to be traveling over break? Check out our travel health resources

Reminder about Insurance Cards

While not necessary for your appointment, an insurance card can be used to pay for send out lab fees and prescription medications sent to local pharmacies.  Please bring your insurance card with you.

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