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Marketing 388

MKTG 388: Social Media Marketing

Prerequisites: MKTG 340

Credit Hours: (3)

A hands-on introduction to the principles and application of inbound marketing strategy facilitated by such social media platforms as blogs, forums, professional and social network services, media sharing, social bookmarking and others.


Detailed Description of Course

Despite major commitments to social media marketing (SMM) from Business-to-Consumer (B2C) and Business-to-Business (B2B) businesses and nonprofits (Coca-Cola 20% of marketing budget; Kollmorgen 50%), best practices and even success measures are still largely undefined. Key topics include:

1. Types of social media: blogs, microblogs, networking, media sharing, special interest
2. Mobile Marketing and location-based social media
3. Word of mouth (WOM) marketing and theory and niche marketing (long tail)
4. Principles of Inbound marketing vs. traditional marketing
5. Engagement: Building a community
6. Creating content – materials that entice prospects and customers to a site.
7. Organizational applications such as product innovation, intra-organizational communication and collaboration, selling and sales pipeline management, customer service, brand narrative, storytelling, brand community and/or others.
8. Successful and unsuccessful firm use of SMM – attempts at benchmarking
9. Measures / metrics of influence and social media marketing success
10. Developing an organizational social media plan


Detailed Description of Conduct of Course

The descriptive and theoretical content will be guided by books and selected readings on the web to provide the theory of inbound marketing and word of mouth promotion. SMM will require a fair amount of reading but will largely be an application-oriented course. There will also be readings and hands-on assignments to understand workings of key social media platforms.

Mastery of the theory of WOM and inbound marketing and the key SM platforms will be reinforced and measured in class discussion, quizzes, and individual and group projects.

An individual social media campaign will provide structure and hands-on experience throughout the semester. The individual campaigns may be augmented by group projects as well. Students will have experienced personally creating content, seeking engagement with others, and online community building and networking.


Student Goals and Objectives of the Course

The objective of SMM class is for each student to be able to:

• Apply the principles of  SMM,
• Identify the use of the key social media platforms by organizations,
• Explain how SMM differs from standard marketing and internet marketing,
• Recognize key issues and changes in social media,
• Demonstrate the capability to use social media to advance a personal campaign,
• Discuss the principles of  WOM marketing,
• Describe inbound and permission-based marketing.


Assessment Measures

Students will demonstrate their mastery of the principles of  WOM and inbound marketing, strategy development, success measures and use of social medias application through their individual social media campaigns and sometimes group projects. There will be quizzes and class discussion to access understanding of theory and selected readings.


Other Course Information

SMM has been taught twice as “special topics” in Marketing.


Review and Approval

2013